EFFECTIVE MANAGEMENT SKILLS
Strategies to Improve Productivity and Performance
As companies strive to remain competitive and productive, effective supervision in the workplace is critical. Assessing your employees’ performance on a continuous basis, communicating effectively, controlling conflict in the workplace, providing leadership and developing time management strategies are essential skills which great supervisors have.
Equipping supervisors with the know-how to fulfill their responsibilities, including training and motivating staff, will ensure that teams deliver performance and production that will enable your company or agency to maintain a healthy bottom line, provide outstanding service and ensure repeat customers.
By participating in this programme you will be able to:
- Make more informed decisions and address problems more creatively
- Enhance your communication skills
- Devise strategies to help meet company targets and service standards
- Gain commitment and provide incentives for improved team performance
- Understand how to diffuse difficult situations and enforce company rules
- Facilitate professional staff development
- Manage your workload and delegate more effectively
PERFORMANCE MANAGEMENT
Coaching and Mentoring for Peak Performance
Motivating and retaining staff is critical to the operations and development of any company. Training is required to ensure that your human resources personnel and management team understand how to coach and mentor staff and to keep them motivated.
Supervisors and team leaders should identify strengths and weaknesses and provide employees with the tools and techniques to enhance their performance.
Participants in this program will gain the skills to ensure they can create a culture of continuous improvement that will contribute to a healthy bottom line, increased job satisfaction and personal growth that will motivate employees to deliver peak performance.
A course outline is available upon request.
LEADERSHIP EXCELLENCE
Inspiring and Motivating Your Team for Peak Performance
Mastering leadership requires the skills and commitment to become a transformational leader who understands and practices collaboration, sharing a common vision, team building, effective communication, leading by example and much more.
Leadership development programs have been proven to boost morale, increase productivity, provide a better vision and foster new ideas. In Business, it leads to a healthy bottom line.
You will learn the fundamentals of successful leadership and be exposed to best practices for effective leadership. The seminar will equip both seasoned and new leaders to face their responsibilities and challenges with confidence.
A course outline is available upon request.
MASTERING WIN-WIN NEGOTIATION SKILLS
Effective Strategies to Clinch the Best Deal
Sharp negotiating skills are essential for improving business performance and enhancing business relationships.
Successful negotiations require a combination of knowledge, skills experience and intuition. Negotiating effectively goes beyond mastering strategies and tactics. It’s about having the right attitude and mindset, diligent preparation and planning.
This seminar will equip you with the tools and techniques to prepare and bargain effectively, build and maintain good relationships, consistently achieve win-win results and become a more confident negotiator.
A course outline is available upon request.
SUCCESSFUL EXHIBITING
Effective Trade Show Planning and Marketing
Successfully exhibiting at trade shows requires months of preparation, trained staff, effective strategies to attract customers, and to effectively sell your products and services locally and overseas.
Follow-up that can result in substantial new business and ensure a return on your trade show investment is key.
Trade shows are an important marketing strategy. If you have an exhibit plan that is well thought out and organised, and do the necessary research, you can, over time, reap financial rewards, build customer relationships, and get ahead of the competition.
Participants will learn:
- To identify their trade show plan and budget
- The requirements of export markets
- How to promote your exhibit and target the right audience
- Tips to successfully engage visitors
- Effective sales strategies
- How to build long-term relationships
- Do’s and Don’ts of Exhibiting
CUSTOMERS FOR LIFE
Building Customer Loyalty through World-Class Service
In today’s increasingly competitive business environment, customer satisfaction is critical to maintaining loyal customers and improving your company’s bottom line.
Maintaining a winning attitude, staying motivated and productive, and responding effectively to customer service challenges require skill and tact.
This program will provide you with the tools and techniques to deliver exceptional customer service and expose you to the best practices of some of the leading-edge service companies.
You will be provided with the skills and techniques to:
- Show appreciation for your customers
- Enhance your communication skills to improve customer relationships
- Better identify and meet your customers’ needs
- Handle telephone calls in a professional manner
- Stay calm in challenging situations
- Turn dissatisfied customers into loyal ones
- Provide exceptional service to maintain loyalty
- Get support from your co-workers and other departments
- Out service your competitors
